The contract formed based on this document will not be registered (it is not accessible retroactively; the order details serve as evidence of contract formation). It is established through a declaration made with indicative behavior, does not qualify as a written contract, is written in the Hungarian language, and does not refer to a code of conduct. For questions regarding the operation of the webshop, the ordering and delivery process, we are at your disposal through the provided contact information.

This General Terms and Conditions (Általános Szerződési Feltételek or ÁSZF in Hungarian) apply to legal relationships concerning the Service Provider’s website (https://www.hungarianpaprika.net) and its subdomains. This General Terms and Conditions are continually accessible (and downloadable, printable at any time) from the following website: www.hungarianpaprika.net/

Definitions:

User: Any natural person, legal entity, or organization who utilizes the services of the Service Provider and enters into a contract with the Service Provider.

Consumer: A User who is a natural person acting outside the scope of their profession, independent occupation, or business activities.

Business: A person acting within the scope of their profession, independent occupation, or business activities.

Service Provider: A natural or legal person, or an organization without legal personality, providing services related to the information society, who enters into a contract with the User and provides services to the User.

1. SERVICE PROVIDER INFORMATION:
– Name of the service provider: Terravida Kft
– Registered office (and the location for handling complaints): 2090 Remeteszőlős, Sirály u. 27
– Contact information for communication with customers, regularly used electronic mailing address: [email protected]
– Company registration number/record number: 13-09-081813
– Tax identification number of the service provider: 11475646-2-13
– Name of the registration authority / licensing authority and license number (if applicable):
– Phone number of the service provider: 0620-9458200, 0626-389436
– Language of the contract: Hungarian
– Name, address, and email of the hosting service provider:

Hosting: Hostinger UAB (Kft.)
Email: [email protected]
Postal address: Jonavos g. 60C, 44192

2. BASIC PROVISIONS:

2.1. Unregulated issues in this General Terms and Conditions (Általános Szerződési Feltételek or ÁSZF) and the interpretation of this ÁSZF are subject to Hungarian law, with special consideration given to Act V of 2013 on the Civil Code (“Ptk.”), Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Elker. tv.”), and Government Decree 45/2014 (II. 26.) on detailed rules for contracts between consumers and businesses. Specific regulations for certain products are governed by relevant sectoral legislation. Mandatory provisions of applicable laws apply to the parties without specific stipulation.

2.2. This ÁSZF is effective from May 27, 2020, until revoked. Any modifications to this ÁSZF will be published on the website, and registered/prior customers will be notified of the changes via email. The modifications do not affect previously concluded contracts; therefore, they do not have retroactive effect.

2.3. The Service Provider reserves all rights regarding the website, its any part, and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process, and sell the content appearing on the website or any part of it without the written consent of the Service Provider.

2.4. The Service Provider does not assume responsibility for transactions related to products advertised on other websites not operated by the Service Provider and not affiliated with the Service Provider.

3. REGISTRATION / PURCHASE

3.1. In the case of providing false or personally attributable information during the use/order/subscription of the service, the electronic contract that arises can be contested by the party entitled to do so. A successful challenge renders the contract invalid from the moment of its conclusion, or if it conceals another contract, the rights and obligations of the parties are judged based on the concealed contract. The Service Provider disclaims responsibility if the User uses the services in the name of another or with the data of another person.

3.2. The Service Provider is not liable for delivery delays, or any other issues, errors, attributable to erroneously and/or inaccurately provided data by the User. However, the Service Provider informs Users that, following consultation and clear identification of the User, incorrectly entered data in the order can be corrected to ensure that billing and delivery are not hindered.

3.3. The Service Provider is not responsible for damages arising if the User forgets their password or if it becomes accessible to unauthorized individuals for any reason not attributable to the Service Provider (if there is registration on the site).

4. AVAILABLE PRODUCTS, SCOPE OF SERVICES, AND PRICES

4.1. The displayed products on the online store can be ordered online (in certain cases, by phone). The prices displayed for the products are in Hungarian Forint, gross prices (including the legally required 27% VAT; if the Service Provider invoices VAT exempt, the prices are the amounts to be paid). However, they do not include fees related to shipping and payment. There is no additional packaging cost, unless the User requests decorative or other special packaging.

4.2. In the webshop, the Service Provider provides detailed information about the product name, description, and displays photos of the products (if possible).

4.3. In case of introducing promotional prices, the Service Provider fully informs Users about the promotion and its exact duration. The Service Provider complies with the regulations of Act 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for indicating the selling prices and fees for services when determining promotional prices.

4.4. If, despite the Service Provider’s diligence, an incorrect price appears on the Webshop interface or a system error results in a price of “0” HUF or “1” HUF, the Service Provider is not obliged to confirm the order at the incorrect price. The Service Provider has the option to reject the offer and offer confirmation at the correct price. Upon learning of the correct price, the User has the right to reject the modified offer. A faulty price is understood as a price at which the business does not have the contractual intent to conclude a contract. According to the Civil Code of Hungary (Act V of 2013) (Ptk.), a contract is formed with the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e., there is no mutual and unanimous declaration expressing the will of the parties, then a validly concluded contract, from which rights and obligations would arise, cannot be established.

5. ORDER PROCESS

5.1. After User registration, they log in to the webshop, or they can start shopping without registration.

5.2. The User sets the quantity of the desired product(s).

5.3. The User places the selected products into the shopping cart. The User can view the content of the cart at any time by clicking on the “cart” icon.

5.4. If the User does not want to purchase additional products, they check the quantity of the selected product(s). Clicking on the “delete – X” icon allows them to clear the cart. To finalize the quantity, the User clicks on the “+,-” icon.

5.5. The User provides the shipping address and then selects the shipping/payment method, which includes the following:

5.5.1. Payment methods:

a) Cash on delivery: If the ordered product is delivered by courier or to a parcel point, the User has the option to pay the final amount in cash or by credit card to the courier or at the parcel point upon receiving the ordered product(s).

b) Bank transfer: The User is required to transfer the total value of the ordered products to the bank account provided in the confirmation email within 3 days. After crediting the amount to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner specified by the User.

c) Online credit card payment: The User has the option to pay the total order amount online with a credit card through the secure payment system used by the Service Provider.

d) Payment with PayPal: After reviewing the transaction details on the left side of the page, the User can choose between two options on the right side:

– If the User has a PayPal account, they can enter their valid credentials and password to see partial details of the pre-entered credit card and the amount to be paid. After selecting the desired card, clicking on the “Pay Now” button completes the payment, and the User is redirected to the store’s page.

– If the User does not have a PayPal account, they can fill out a form to settle the amount with a Guest PayPal access without registering with PayPal. The form requests the following information (most of which is mandatory):

Country
Card number
Payment Types
Expiration date (in the format of MM/YY)
CSC (three-digit security code on the back of the card, above the signature field to the right)
First name
Last name
Address line 1
Address line 2 (optional)
City
State/Province/Region
Postal code
Telephone
Email

If all fields are filled out, the User presses the “Review and Continue” button at the bottom of the page. Here, they can once again check the entered data, the amount to be paid, and the order.

If everything is correct, the User approves the transaction. A confirmation of the successful transaction arrives via email shortly. Simultaneously, the Service Provider also receives notification of the successful payment and begins processing the order.

5.5.2. Shipping cost:

Shipping information can be found on the following page: [Link to the shipping information page].

5.6. In the event of an error or omission in the products or prices on the webshop, we reserve the right to make corrections. In such a case, after recognizing or correcting the error, we will immediately inform the buyer of the new information. After this, the User can confirm the order once again or cancel the contract.

5.7. The total amount to be paid includes all costs based on the order summary and confirmation email. The invoice is included in the package. In accordance with Section 6:127 of the Civil Code of Hungary, the User is obliged to inspect the package without delay, preferably in the presence of the courier at the time of delivery. In case of any damage to the products or packaging, the User must request the preparation of a protocol; in case of damage, the User is not obliged to accept the package. Product(s) are delivered on business days between 8 am and 5 pm.

5.8. After entering the data, the User can send the order by clicking on the “place order/send order” button. Before doing so, they can review the entered data once again and can also send a comment with the order or communicate any other order-related requests via email.

5.9. By placing the order, the User acknowledges that they have a payment obligation.

5.10. Correction of data entry errors: Before finalizing the order process, the User can go back to the previous phase to correct the entered data. Specifically, during the order, there is an opportunity to view and modify the content of the cart. If the cart does not contain the desired quantity, the User can click on the +, – icons. If the User wishes to delete products in the cart, they can click on the “X” or “delete” button. Throughout the order process, the User continuously has the opportunity to correct/delete the entered data.

5.11. After sending the order via email, the User receives a confirmation. If the User does not receive confirmation within the expected deadline, but no later than 48 hours from sending the order, they are released from the obligation to the offer or contractual obligation. The order and its confirmation are considered received by the Service Provider or the User when it becomes accessible to them. The Service Provider disclaims responsibility for confirmation if the confirmation does not arrive on time because the User provided the wrong email address during registration or cannot receive messages due to the capacity of their account.

5.12. The User acknowledges that the confirmation mentioned in the previous section is only an automated confirmation and does not constitute a contract. The contract is concluded when the Service Provider, following the automated confirmation mentioned above, notifies the User in another email about the details of the order and its expected fulfillment.

**6. PROCESSING AND FULFILLMENT OF ORDERS**

6.1. Order processing occurs during business hours. Orders placed outside the designated processing times can still be submitted, and if submitted after the end of business hours, they will be processed on the next business day. The Service Provider always confirms electronically when they can fulfill the order.

6.2. The general fulfillment deadline is within 1-5 business days from the conclusion of the contract.

6.3. According to the sales contract, the Service Provider is obligated to transfer ownership of the item, and the User is obligated to pay the purchase price and take over the item. The User can modify or cancel the order until the Seller hands it over to the shipping company. After this point, the User acknowledges that they can only exercise their right of withdrawal to amend or cancel their order.

6.4. If the Seller is a business, and the buyer is a consumer, and the Seller undertakes to deliver the item to the buyer, the risk of damage transfers to the buyer when the buyer or the third party designated by them takes possession of the item. The risk of damage transfers to the buyer when handed over to the carrier if the buyer has commissioned the carrier, provided that the carrier was not recommended by the Seller.

6.5. In the event of a delay by the Service Provider, the User is entitled to set an additional deadline. If the Seller does not fulfill within the additional deadline, the buyer is entitled to withdraw from the contract.

6.6. The User is entitled to withdraw from the contract without setting an additional deadline if:
a) The Service Provider refused to fulfill the contract; or
b) The contract should have been fulfilled at the time specified by the parties or at the time recognizable from the apparent purpose of the service – and not at another time.

6.7. If the Service Provider fails to fulfill its contractual obligations because the specified product in the contract is not available, they must promptly inform the User and refund any amount paid by the User. The Service Provider must ensure that the User can exercise other rights provided by law for defective performance.

6.8. The Service Provider informs Users that if the User does not accept the ordered product(s) duly fulfilled (regardless of the payment method), they commit a breach of contract, precisely as defined in Section 6:156 (1) of the Civil Code of Hungary.

This means that, according to the rules of unauthorized business conduct, if the Consumer does not indicate the intention to withdraw (and does not make a statement that they wish to receive the ordered product(s)), the Service Provider applies the usual cost of storing the product(s) and the shipping costs (both ways) against the Users.

The Service Provider draws the attention of Users that to enforce our legal claims arising from such situations, we involve a debt collector and/or lawyer, and the Users are responsible for covering any other (legal) costs arising from the breach of contract (such as the fees of payment order proceedings).

**7. RIGHT OF WITHDRAWAL**

**7.1.** Pursuant to Directive 2011/83/EU of the European Parliament and of the Council, and the detailed rules of contracts between consumers and businesses (Government Decree 45/2014. (II.26.)), the Consumer is entitled to an unconditional right of withdrawal.

a) In the case of a contract for the sale of goods, the Consumer may exercise the right of withdrawal within fourteen days from:
– the day the product is received,
– in the case of multiple goods ordered by the Consumer in one order but delivered separately, from the day the last product is received,
– in the case of a product consisting of multiple lots or pieces, from the day the last lot or piece is received,
– in the case of goods delivered over a specified period, from the first delivery.

If the Service Provider does not fulfill the information requirements, the 14-day withdrawal period is extended to twelve months. If the Service Provider provides the information after the expiry of the 14 days from the receipt of the product or the conclusion of the contract but within twelve months, the withdrawal period starts from the date of providing this information.

**7.2.** The Consumer may exercise the right of withdrawal by making an explicit statement or by using the form provided in Annex 2 of Government Decree 45/2014. (II.26.).

**7.3.** The right of withdrawal expires 14 days after the day the Consumer, or a third party other than the carrier and indicated by the Consumer, takes physical possession of the goods.

**7.4.** The Consumer can exercise the right of withdrawal between the date of entering into the contract and the date of receiving the product.

**7.5.** The cost of returning the product must be borne by the Consumer; the business does not assume this cost.

**7.6.** In the case of exercising the right of withdrawal, the Consumer is only responsible for the direct cost of returning the goods.

**7.7.** The right of withdrawal does not apply to non-pre-manufactured goods made based on the Consumer’s instructions or explicit request, or goods that have been clearly personalized.

**7.8.** The Consumer cannot exercise the right of withdrawal:

a. In the case of a service contract, after the complete provision of the service, if the business began the performance with the Consumer’s explicit prior consent and acknowledgment that the Consumer would lose the right of withdrawal after full performance of the service;
b. For goods or services whose price or fee depends on fluctuations in the financial market that are beyond the control of the business and that may occur within the withdrawal period;
c. For perishable or quickly deteriorating goods;
d. For sealed goods which are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery;
e. For goods that, by their nature, become inseparably mixed with other items after delivery;
f. For alcoholic beverages, the actual value of which is dependent on market fluctuations that cannot be controlled by the business, and the price of which was agreed upon at the time of concluding the sales contract but can only be performed thirty days after the conclusion of the contract;
g. In the case of a service contract for urgent repair or maintenance work, where the business visits the Consumer at the express request of the Consumer;
h. For sealed audio or video recordings, and computer software sold on a tangible medium, if the Consumer has unsealed the packaging after delivery;
i. For newspapers, periodicals, or magazines, except for subscription contracts;
j. For contracts concluded at a public auction;
k. For accommodation services, other than for residential purposes, transport of goods, car rental services, catering, or services related to leisure activities, if the contract specifies a performance date or period;
l. For the sale of digital content not supplied on a tangible medium, if the business began performance with the Consumer’s explicit prior consent, combined with acknowledgment that the Consumer would lose the right of withdrawal after commencement of performance.

**7.9.** The Service Provider must reimburse the full amount paid by the Consumer, including any costs associated with the performance, without undue delay, but no later than within fourteen days of learning about the withdrawal. The Service Provider also has the right of retention.

**7.10.** During reimbursement, the Service Provider uses the same payment method that the Consumer used in the original transaction, unless the Consumer explicitly agrees to a different method. The Consumer is not charged any fees for such reimbursement.

**7.11.** The Consumer must return or hand over the products without undue delay, but no later than within 14 days of notifying the Service Provider of the withdrawal. The deadline is considered met if the Consumer sends back the goods before the 14-day period expires.

**7.12.** In the event of withdrawal in writing, it is sufficient for the Consumer to send the withdrawal statement within 14 days.

**7.13.** The Consumer is deemed to have met the deadline if they return or hand over the product(s) before the 14-day period expires.

**7.14.** The Consumer bears only the direct cost of returning the product.

**7.15.** The Service Provider is not obliged to refund the Consumer for any additional costs arising if the Consumer has chosen a mode of delivery other than the cheapest standard mode offered by the Service Provider.

**7.16.** The Service Provider may withhold the refund until it has received the goods back or the Consumer has provided proof that they have returned the goods, whichever is the earlier.

**7.17.** If the Consumer wishes to exercise the right of withdrawal, they can inform the Service Provider in writing, by phone, or in person. In case of written communication, the date of posting is taken into account, and in the case of phone communication, the date of the call.

**7.18.** The Consumer is responsible for any decrease in the value of the goods resulting from the handling of the goods beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

**7.19.** Detailed rules on contracts between the Consumer and the business are available in Government Decree 45/2014. (II.26.).

**7.20.** Directive 2011/83/EU of the European Parliament and of the Council is available [here](https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083).

**7.21.** The Consumer can also contact the Service Provider with any other complaints using the contact details provided in this GTC.

**7.22.** The right of withdrawal is only available to Consumers as defined by the Civil Code.

**7.23.** The right of withdrawal does not apply to businesses, i.e., persons who act in the course of their profession, self-employment, or business activity.

**7.24.** Procedure for exercising the right of withdrawal:

**7.24.1.** If the Consumer wishes to exercise the right of withdrawal, they must notify the Service Provider of their intention to withdraw.

**7.24.2.** The Consumer exercises the right of withdrawal within the deadline if they send their withdrawal statement within 14 days from receiving the product, before the 14-day deadline expires

. In the case of written withdrawal, it is enough to send the withdrawal statement within 14 days. In the case of postal notification, the date of posting is taken into account, and in the case of notification by email or fax, the time of sending the email or fax is taken into account.

**7.24.3.** In the event of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider’s address without delay, but no later than 14 days from the notification of withdrawal. The deadline is considered met if the Consumer sends the product back within 14 days (so it does not have to arrive within 14 days). The Consumer bears the costs of returning the product due to exercising the right of withdrawal.

**7.24.4.** However, the Service Provider is not obliged to reimburse the Consumer for any additional costs resulting from the Consumer’s choice of a mode of transport other than the cheapest standard mode offered by the Service Provider. The Consumer can exercise the right of withdrawal even between the conclusion of the contract and the receipt of the product.

**7.24.5.** In the case of multiple products ordered, if the delivery of the individual products takes place at different times, the Consumer can exercise the right of withdrawal within 14 days from the receipt of the last product or, in the case of products consisting of several lots or pieces, from the receipt of the last lot or piece.

**8. WARRANTY**

**Incorrect Performance**

The obligor performs incorrectly if the service does not meet the quality requirements specified in the contract or legal regulations at the time of performance. The obligor does not perform incorrectly if the defect was known to the beneficiary at the time of contracting or should have been known.

In consumer and business contracts, any provision deviating from the provisions of this section regarding warranty and guarantee to the disadvantage of the consumer is null and void.

User qualifying as an Entrepreneur: an individual acting in their trade, independent profession, or business activities.

**Warranty**

**8.1. Under what circumstances can the User exercise their warranty rights?**

In case of faulty performance by the Service Provider, the User can assert warranty claims against the Service Provider in accordance with the provisions of the Civil Code.

**8.2. What rights does the User have based on their warranty claim?**

The User, at their choice, may assert the following warranty claims: request repair or replacement unless the chosen option is impossible or would result in disproportionate costs for the business. If the User has not requested or could not request repair or replacement, they may demand a proportionate reduction in the fee or, as a last resort, withdraw from the contract. The User can switch from their chosen warranty right to another, but the cost of the switch is borne by the User, unless it was justified or caused by the business.

The consumer is entitled to demand a proportionate reduction in the consideration or to terminate the sales contract, proportionate to the severity of the breach, if:

– a) the business did not perform the repair or replacement, or performed it but did not dismantle and reinstall the product in whole or in part, or refused to make the product conform to the contract;
– b) a repeated performance error occurs despite the business attempting to make the product conform to the contract;
– c) the defect is so severe that it justifies an immediate price reduction or termination of the sales contract;
– d) the business did not undertake to make the product conform to the contract, or it is evident from the circumstances that the business will not make the product conform to the contract within a reasonable period or without causing significant harm to the consumer.

If the consumer wishes to terminate the sales contract based on faulty performance, the business has the burden of proving that the defect is insignificant.

The consumer is entitled to withhold the remaining portion of the purchase price, proportionate to the severity of the breach, until the business fulfills its contractual performance and obligations related to faulty performance.

The reasonable deadline for repairing or replacing the product is calculated from the moment when the consumer reported the defect to the business.

The consumer must make the product available to the business for repair or replacement.

The business must ensure the retrieval of the replaced product at its own expense. If repair or replacement requires the removal of a product that was put into operation according to its nature and purpose – before the defect became apparent – the obligation to repair or replace includes the removal of the defective product and the installation or bearing of the cost of the replaced or repaired product.

The reduction of the consideration is proportionate if its amount equals the difference between the value of the product actually received by the consumer and the value of the product if it had been in conformity with the contract.

The warranty claim for the termination of the sales contract must be exercised by the consumer towards the business through a statement expressing the decision to terminate.

If the defective performance is related to only a specific part of the goods provided under the sales contract, and the conditions for exercising the right to terminate the contract are met in relation to them, the consumer may terminate the sales contract only for the defective goods but may terminate it for any other goods acquired together, if it is not reasonable for the consumer to keep only the goods that conform to the contract.

If the consumer terminates the sales contract in whole or in part under the sales contract, the consumer must return the affected goods to the business at the expense of the business, and the business must immediately reimburse the purchase price for the affected goods upon receipt of the goods or proof of return.

**8.3. In what timeframe can the User assert their warranty claim?**

The User (if qualifying as a consumer) must report the defect immediately upon discovery but no later than within two months from the discovery of the defect. However, please note that beyond the two-year (or one-year for business or used products) limitation period from the completion of the contract, warranty rights cannot be asserted. (For products with an expiration date, warranty claims can be asserted until the expiration date).

For digital products involving continuous services over a specified period in the sales contract, the business is responsible for defects in the digital content or service if the defect occurs or becomes apparent:

a) within two years of the completion of the product for a continuous service period of up to two years, or

b) during the entire duration of continuous service of more than two years.

**8.4. Against whom can the User assert their warranty claim?**

The User can assert their warranty claim against the Service Provider.

**8.5. What other conditions are there for asserting warranty rights (if the User qualifies as a Consumer)?**

Within one year of completion, there are no further conditions for asserting warranty claims beyond reporting the defect if the User proves that the product or service was provided by the business operating the webshop. However, after one year from completion, the User must prove that the defect was present at the time of completion.

**Product Warranty**

**8.6. Under what circumstances can the Consumer exercise their product warranty right?**

In the case of a defect in a movable item (product), the Consumer may, at their discretion, assert a warranty claim or a product warranty claim.

**8.7. What rights does the Consumer have based on their product warranty claim?**

As a product warranty claim, the Consumer may only request the repair or replacement of the defective product.

**8.8. Under what circumstances is the product considered defective?**

The product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or does not have the properties specified in the description provided by the manufacturer.

**8.9. In what timeframe can the Consumer assert their product warranty claim?**

The Consumer may assert their product warranty claim within two years from the date of the product being placed on the market by the manufacturer. After this period, this entitlement is lost.

**8.10. Against whom and under what other conditions can the Consumer assert their product warranty claim?**

The Consumer can only assert their product warranty claim against the manufacturer or distributor of the movable item. The Consumer must prove the defect when asserting a product warranty claim.

**8.11. Under what circumstances is the manufacturer (distributor) exempt from product warranty obligations?**

The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that:

– the product was not manufactured or placed on the market as part of their business activities, or
– the defect was not recognizable according to the state of science and technology at the time of placing on the market, or
– the product defect arises from the application of a legal or mandatory regulatory requirement.

The manufacturer (distributor) is required to prove only one reason for exemption.

Please note that for the same defect, warranty and product warranty claims cannot be asserted simultaneously and in parallel. However, if the Consumer successfully asserts their product warranty claim, they can still assert their warranty claim against the manufacturer.

**8.12

. In a consumer and business contract, until proven otherwise, it must be presumed that the defect recognized by the Consumer within 1 year of performance was already present at the time of performance unless this presumption is incompatible with the nature or characteristics of the defect. Accordingly, the Service Provider is not liable for warranty or guarantee if they can prove that the damage resulted from improper or negligent handling, excessive use, deviation from specified impacts, or other non-intended use of the products.**

**10. MISCELLANEOUS PROVISIONS**

**10.1. The Service Provider is entitled to engage a third party to fulfill its obligations. It shall be fully responsible for the unlawful conduct of the third party as if the Service Provider committed the unlawful conduct itself.**

**10.2. If any part of these Terms and Conditions becomes invalid, illegal, or unenforceable, it does not affect the validity, legality, and enforceability of the remaining parts.**

**10.3. If the Service Provider does not exercise its rights under these Terms and Conditions, the failure to exercise such rights cannot be considered a waiver of that right. Waiver of any right can only be valid with the Service Provider’s express written statement. The fact that the Service Provider does not strictly insist on any essential condition or provision of these Terms and Conditions on one occasion does not mean that it waives the right to insist on strict compliance with that condition or provision in the future.**

**10.4. The Service Provider and the User shall attempt to settle their disputes amicably.**

**10.5. The Parties acknowledge that the Service Provider’s webshop operates in Hungary, and maintenance is carried out here. As the site can be visited from other countries, users explicitly acknowledge that Hungarian law governs the relationship between the user and the Service Provider. If the user is a Consumer, the exclusive jurisdiction for disputes arising from this contract with the Consumer is the court located at the Consumer’s domestic residence, according to Section 26(1) of the Consumer Protection Act.**

**10.6. The Service Provider does not apply different general access conditions concerning the user’s citizenship, residence, or domicile regarding access to the products on the webshop.**

**10.7. The Service Provider, concerning accepted payment methods, does not apply different conditions for the payment operation based on the User’s citizenship, residence, or domicile, the location of the account-holding for the payment account, the domicile of the payment service provider, or the location of issuance of the cash substitute payment instrument within the Union.**

**10.8. The Service Provider complies with the fight against unjustified geographical content restrictions and other forms of discrimination based on the user’s nationality, residence, or domicile within the internal market, as well as Regulation (EU) 2018/302 of the European Parliament and of the Council, amending Directive 2009/22/EC.**

**11. PROCEDURE FOR HANDLING COMPLAINTS**
**(IN THE CASE OF USERS QUALIFYING AS CONSUMERS)**

**11.1. The purpose of our store is to fulfill all orders in proper quality to the complete satisfaction of the user. If the User still has any complaints regarding the contract or its performance, they can communicate their complaint via the telephone number, email address, or by letter provided above.**

**11.2. The Service Provider immediately examines and, if necessary, remedies oral complaints. If the user does not agree with the handling of the complaint or immediate investigation is not possible, the Service Provider immediately records a report on the complaint and its position and provides a copy of the report to the user.**

**11.3. The Service Provider responds in substance to the written complaint in writing within 30 days and takes action. The Service Provider provides reasoned justification if it rejects the complaint. The Service Provider keeps a record of the complaint and a copy of the response for three years and presents it to supervisory authorities upon request.**

**11.4. Please note that in case of rejection of the complaint, the Consumer may initiate proceedings before the authority or conciliation body, as indicated below (the Service Provider has not made a general submission):**

**11.5. If the Consumer is dissatisfied with the handling of the complaint, they have the option to turn to the consumer protection authority:**
Consumer Protection Authority in accordance with Sections 45/A(1)-(3) of Act CLV of 1997 on Consumer Protection and Government Decree 387/2016 (XII. 2.) on the designation of consumer protection authorities: [link to the government office](https://kormanyhivatalok.hu/kormanyhivatalok)

**11.6. In case of a complaint, the Consumer has the opportunity to turn to the conciliation body, whose contact details can be found here:**
– Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Phone: (72) 507-154; (20) 283-3422
Fax: (72) 507-152
President: Dr. Ferenc Bércesi
Website: www.baranyabekeltetes.hu
Email: [email protected]; [email protected]

– Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Mailing address: 6001 Kecskemét Pf. 228.
Phone: (76) 501-525; (76) 501-532; (70) 702-8403
Fax: (76) 501-538
President: Dr. Zsuzsanna Horváth
Website: www.bacsbekeltetes.hu
Email: [email protected]

**Békés County Conciliation Board**

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone: (66) 324-976

Fax: (66) 324-976

President: Dr. László Bagdi

Website: [www.bmkik.hu](www.bmkik.hu)

Email: [[email protected]](mailto:[email protected])

**Borsod-Abaúj-Zemplén County Conciliation Board**

Address: 3525 Miskolc, Szentpáli u. 1.

Phone: (46) 501-091 (new cases); 501-871 (ongoing cases)

President: Dr. Péter Tulipán

Website: [www.bekeltetes.borsodmegye.hu](www.bekeltetes.borsodmegye.hu)

Email: [[email protected]](mailto:[email protected])

**Budapest Conciliation Board**

Address: 1016 Budapest, Krisztina krt. 99.

Phone: (1) 488-2131

Fax: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website: [https://bekeltet.bkik.hu/](https://bekeltet.bkik.hu/)

Email: [[email protected]](mailto:[email protected])

**Csongrád-Csanád County Conciliation Board**

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone: (62) 554-250/118 extension

Fax: (62) 426-149

President: Dr. Károly Horváth

Website: [www.bekeltetes-csongrad.hu](www.bekeltetes-csongrad.hu)

Email: [[email protected]](mailto:[email protected])

**Fejér County Conciliation Board**

Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.

Phone: (22) 510-310

Fax: (22) 510-312

President: Dr. József Vári Kovács

Website: [www.bekeltetesfejer.hu](www.bekeltetesfejer.hu)

Email: [[email protected]](mailto:[email protected]); [[email protected]](mailto:[email protected])

**Győr-Moson-Sopron County Conciliation Board**

Address: 9021 Győr, Szent István út 10/a.

Phone: (96) 520-217

President: Dr. Beáta Bagoly

Website: [https://gymsmkik.hu/bekelteto](https://gymsmkik.hu/bekelteto)

Email: [[email protected]](mailto:[email protected])

**Hajdú-Bihar County Conciliation Board**

Headquarters: 4025 Debrecen, Petőfi tér 10.

Service location: 4025 Debrecen Vörösmarty u. 13-15.

Phone: (52) 500-710; (52) 500-745

Fax: (52) 500-720

President: Dr. Zsolt Hajnal

Website: [https://www.hbmbekeltetes.hu](https://www.hbmbekeltetes.hu)

Email: [[email protected]](mailto:[email protected])

**Heves County Conciliation Board**

Mailing address: 3300 Eger, Pf. 440.

Customer reception: 3300 Eger, Hadnagy u. 6. ground floor

Phone: (36) 416-660/105 extension

Fax: (36) 323-615

President: Dr. István Gondos

Website: [www.hkik.hu/hu/content/bekelteto-testulet](www.hkik.hu/hu/content/bekelteto-testulet)

Email: [[email protected]](mailto:[email protected])

**Jász-Nagykun-Szolnok County Conciliation Board**

Address: 5000 Szolnok, Verseghy park 8. 3rd floor

Phone: (20) 373-2570

Fax: (56) 370-005

President: Dr. Judit Lajkóné dr. Vígh

Website: [https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet](https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet)

Email: [[email protected]](mailto:[email protected])

**Komárom-Esztergom County Conciliation Board**

Address: 2800 Tatabánya, Fő tér 36.

Phone: (34) 513-010

Fax: (34) 316-259

President: Dr. Gabriella Bures

Website: [www.kemkik.hu/hu/bekeltet-otilde-testulet](www.kemkik.hu/hu/bekeltet-otilde-testulet)

Email: [[email protected]](mailto:[email protected])

**Nógrád County Conciliation Board**

Address: 3100 Salgótarján, Alkotmány u. 9/a

Phone: (32) 520-860

Fax: (32) 520-862

President: Dr. Erik Pongó

Website: [www.nkik.hu](www.nkik.hu)

Email: [[email protected]](mailto:[email protected])

**Pest County Conciliation Board**

Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Phone: +36 1 792 7881

President: Dr. Pál Koncz

Website: [www.pestmegyeibekelteto.hu](www.pestmegyeibekelteto.hu); [www.panaszrendezes.hu](www.panaszrendezes.hu)

Email: [[email protected]](mailto:[email protected])

**Somogy County Conciliation Board**

Address: 7400 Kaposvár, Anna utca 6.

Phone: (82) 501-000

Fax: (82) 501-046

President: Dr. Imre Csapláros

Website: [https://www.skik.hu/bekelteto-testulet-159](https://www.skik.hu/bekelteto-testulet-159)

Email: [[email protected]](mailto:[email protected])

**Szabolcs-Szatmár-Bereg County Conciliation Board**

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone: (42) 420-180

Fax: (42) 420-180

President: Dr. Katalin Görömbeiné dr. Balmaz

Website: [www.bekeltetes-szabolcs.hu](www.bekeltetes-szabolcs.hu)

Email: [[email protected]](mailto:[email protected])

**Tolna County Conciliation Board**

Address: 7100 Szekszárd, Arany J. u. 23-25.

Phone: (74) 411-661; (30) 664-2130

Fax: (74) 411-456

President: Gréta Mónus

Website: [https://www.tmkik.hu/hu/bekelteto-testulet_2](https://www.tmkik.hu/hu/bekelteto-testulet_2)

Email: [[email protected]](mailto:[email protected]); [[email protected]](mailto:[email protected])

**Vas County Conciliation Board**

Customer reception: 9700 Szombathely, Honvéd tér 2.

Phone: (94) 312-356; (94) 506-645; (30) 956-6708

Fax: (94) 316-936

President: Dr. Zoltán Kövesdi

Website: [www.vasibekelteto.hu](www.vasibekelteto.hu)

Email: [[email protected]](mailto:[email protected])

**Veszprém County Conciliation Board**

Address: 8200 Veszprém, Radnóti tér 1.

Phone: (88) 814-121; (88) 814-111

Fax: (88) 412-150

President: Dr. Klára Herjavecz

Website: [www.bekeltetesveszprem.hu](www.bekeltetesveszprem.hu)

Email: [[email protected]](mailto:[email protected])

**Zala County Conciliation Board**

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Phone: (92) 550-513

Fax: (92) 550-525

President: Dr. Sándor Molnár

Website: [www.bekelteteszala.hu](www.bekelteteszala.hu)

Email: [[email protected]](mailto:[email protected])

**11.7. The conciliation board is competent to settle consumer legal disputes outside of court. Its task is to attempt to create an agreement between the parties for the purpose of settling consumer legal disputes, and in case of its failure, the conciliation board makes a decision in the matter to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. Upon request of the Consumer or the Service Provider, the conciliation board provides advice on the rights of the Consumer and the obligations imposed on the Consumer.**

**11.8. In the case of a cross-border consumer dispute arising from an online sales or online service contract, taking into account the jurisdictional rules defined in Section 20 of the Consumer Protection Act, all county (capital city) chambers of commerce and industry operated conciliation boards can act.**

**11.9. In the event of a Consumer complaint, they may use the European Online Dispute Resolution platform. Using the platform requires a simple registration in the system of the European Commission by clicking [here](http://ec.europa.eu/odr). After that, the Consumer can submit their complaint through the online portal after logging in, at the following address: [http://ec.europa.eu/odr](http://ec.europa.eu/odr).**

**11.10.** The Service Provider has an obligation to cooperate in the conciliation board procedure. The Service Provider avails itself of the conciliation board procedure. In this regard, it is required to send its response to the conciliation board and ensure the participation of a person authorized to reach an agreement at the hearing. If the business is registered in a county other than the one where the chamber operating the territorially competent conciliation board is located, the cooperation obligation of the business extends to offering the possibility of concluding a written settlement corresponding to the Consumer’s claim.

**11.11.** If the Consumer does not turn to the conciliation board or the procedure does not lead to a result, the Consumer has the option to go to court to settle the legal dispute. The lawsuit must be initiated with a statement of claim, which must include the following information:
– The competent court,
– The names, addresses, and legal status of the parties and their representatives,
– The right to be enforced, the facts underlying it, and the evidence thereof,
– Data from which the jurisdiction and competence of the court can be determined,
– A specific request for a court decision.

The statement of claim must be accompanied by the document or its copy to which it refers as evidence.

**12. COPYRIGHTS**
**12.1.** As the website [https://www.egzotikusfuszerek.hu](https://www.egzotikusfuszerek.hu) qualifies as a copyrighted work, it is prohibited to download (duplicate), redistribute, use in any other way, electronically store, process, and sell the contents or any part thereof without the written consent of the Service Provider. However, the User may download and store the GTC and the privacy policy without any conditions or restrictions.

**12.2.** Any material taken from the website [https://www.egzotikusfuszerek.hu](https://www.egzotikusfuszerek.hu) and its database, even with written consent, can only be used with reference to the specific website.

**12.3.** The Service Provider reserves all rights to every element of its service, its domain names, secondary domain names formed with them, and its internet advertising spaces.

**12.4.** The adaptation or decompilation of the content of the website [https://www.egzotikusfuszerek.hu](https://www.egzotikusfuszerek.hu), or any part thereof, is prohibited; the unfair establishment of user IDs and passwords; the use of any application that can modify or index any part of the website [https://www.egzotikusfuszerek.hu](https://www.egzotikusfuszerek.hu).

**12.5.** The name [https://www.egzotikusfuszerek.hu](https://www.egzotikusfuszerek.hu) is protected by copyright, and its use is only possible with the written consent of the Service Provider, except for reference.

**12.6.** The User acknowledges that in the case of unauthorized use, the Service Provider is entitled to a contractual penalty. The amount of the contractual penalty is gross HUF 60,000 per image or gross HUF 20,000 per word. In the case of copyright infringement, the Service Provider uses a notary deed, the cost of which is also passed on to the infringing User.

**13. DATA PROTECTION**
The website’s data protection information is available on the following page: [www.egzotikusfuszerek.hu/adatvedelem](www.egzotikusfuszerek.hu/adatvedelem)

**Remeteszőlős, May 27, 2020**

**Model Withdrawal Statement**
(Complete and return only if you intend to withdraw from the contract)

Recipient (name, postal address, email address, fax number, phone number): Terravida Kft, 2090 Remeteszőlős, Sirály u. 27, [email protected], +3620-9458200, +3626-389436

I, the undersigned, declare that I withdraw from the purchase of the following goods:

Order date / receipt date:

Consumer(s) name:

Consumer(s) address:

Consumer(s) signature (only in case of written notification):

Date: